PDA

View Full Version : Emergency Burstfire Maintenance

Fax
15-02-2008, 18:59
burstfire


15/02/2008 4:46 pm
Emergency Burstfire Maintenance

Posted by Jon Roberts
Dear Client,

We've just received notification from Burstfire that they have had to raise an emergency window for this evening in order to carry out maintenance on stretch of fibre going between SOV and THN.

As our Burstfire connectivity terminates @ THN, we may be affected! Window details are as follows:

Date: 15/02/08
Time: 00:00-07:00
Duration: ~15mins
Affected: All on 82.136.24.0/24 and 82.136.56.0/24

Apologies for the short notice, we've literally just been informed!

Kind Regards
Fax
15-02-2008, 19:40
15/02/2008 7:36 pm
Burstfire Outage

Posted by Jon Roberts
Dear Client,

NOTE: This announcement affects client on our 82.136.0.x ranges only!

We have just encountered an outage for unknown reasons. Everything our end is up but we have lost connectivity with Burstfires router in THE.

I have logged a fault with BF and am currently awaiting a call back, I'll keep you all informed!

Please accept our sincere apologies for this disruption.

Many Thanks,
Jon Roberts
Komahndo
15-02-2008, 20:37
Hmmmmm hope they sort it soon d00d as its a bit suck worthy tbh lol supose cant be helped >>>>>:p
Fax
15-02-2008, 20:58
innit, always on a friday aswell :(
Phoenix
15-02-2008, 22:53
fuck sake fax all ur fucking fault sort it the fuck out!!
Fax
15-02-2008, 23:42
sir, yes sir :p
Matty
15-02-2008, 23:47
fuck sake fax all ur fucking fault sort it the fuck out!!

nice used of alliteration there, well done.
Fax
17-02-2008, 19:08
Lastest & last updates:

15/02/2008 09:35 PM
Burstfire Outage Cont.

Posted by Jon Roberts
Dear Client,

I've just spoken to our account manager at Burstfire and he has updated us with the situation which is as follows;

There is a planned window for midnight this evening to carry out emergency re-splicing of a fibre between THN and SOV. Between now and this window, the third party carrying out this work were supposed to be making preparations.

It seems likely that during this preparation, a rupture in the fibre may have occurred which has resulted in a loss of connectivity. In a bizarre and unfortunate coincidence, it turns out that the backup route to SOV (which goes over THE) was also down for maintenance due to a separate incident.

Even worse news is that there is currently no firm ETA for a fix. Its very likely that due to the rupture, the maintenance planned for midnight will have been brought forward and this work will be under way now.

I once again apologise profusely, unfortunately we are totally powerless at present and can only relay information handed to us via our connectivity partner, Burstfire, when it is available.

Your patience and understanding throughout this ordeal is greatly appreciated.

Kind Regards,
Jon Roberts, C.E.O



16/02/2008 10:58 AM
Burstfire Restored

Posted by Jon Roberts
Dear Client,

Our Burstfire connectivity resumed shortly after 06:15 am this morning although we have not received any form of official notification as yet.

Despite this issue being completely out of our control, I would like to reward those affected by the downtime with a complimentary token of 3 days added to your next invoice to thank you for your understanding and patience as we appreciate that Friday evening is key time for most of you!

Once again, our sincere apologies for the unscheduled disruption!

Many Thanks,
Jon Roberts, C.E.O
Although it was a pain not to have the server on friday, but at least we're compensated with 3 days free of charge :D
Oshoryu
19-02-2008, 16:08
Happy now Phoenix?
Phoenix
19-02-2008, 16:58
yes happy as larry <3
Oshoryu
19-02-2008, 17:19
Who the hell is this Larry bloke? And what made him so bloody happy?